Maintaining composure in challenging workplace dynamics…
We’ve all encountered colleagues whose behaviours challenge our patience, whether it’s due to conflicting personalities, poor communication, or uncooperative attitudes. While tension at work is sometimes unavoidable, how we manage these interactions can make all the difference to our stress levels and overall mental health.
Navigating Interpersonal Conflict
Remaining calm and constructive in the face of difficult behaviour begins with self-awareness. Understanding your own triggers and setting clear emotional boundaries helps you respond rather than react. Techniques such as active listening, assertive (not aggressive) communication, and taking a pause before replying can help maintain professionalism even when emotions run high.
Understanding Behavioural Dynamics
Often, difficult behaviour stems from stress, insecurity, or miscommunication. While this doesn’t excuse poor conduct, it can provide context and reduce personalisation. Focusing on shared goals and staying solution-focused shifts the interaction from confrontation to collaboration. If tensions persist, seeking guidance from a line manager or HR can help mediate and protect your psychological safety.
Expert Insights
Organisational psychologist Dr. Adam Grant offers a key reminder:
“Not every disagreement has to be a conflict. Respectfully challenging ideas while showing consideration for the person helps build trust, even with those you struggle to understand. Professionalism isn’t about avoiding emotion, but managing it effectively.”
Keeping Your Cool
You can’t always change a colleague’s behaviour, but you can control your response. Choosing to stay grounded, empathetic, and respectful not only preserves your mental energy but also sets a tone that others are more likely to mirror. Maintaining your composure is a quiet strength, one that promotes a healthier, more collaborative workplace.